Shipping Policy
Since our products are custom made, all domestic and international orders may take up to 4-12 weeks to deliver. However delivery timeline may vary subjecting to product availability. In case of expedited delivery please contact us at 8826218503 or write to us at contacthnoss@gmail.com.
For domestic orders, the shipping is free of cost. However in case that changes in particular, the client will be informed beforehand and the same will be discussed.
Orders are subject to Customs and Duty charges, payable by the recipient and you may be requested to pay duty charges prior to exportation of your order from India by our delivery agent.
We, at Hnoss make all commercial and reasonable endeavours to ensure that our garments are delivered to the users in a timely fashion. Users are required to peruse and understand the terms contained in this Delivery Policy.
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If you do not agree then you are advised not to accept the Terms of Use and the Shipping and Delivery Policy and may abstain from using the platform. The terms contained in this Shipping and Delivery Policy shall be accepted without modification and accordingly, you agree to be bound by the terms contained herein.
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All products are shipped from the warehouse located in Guwahati (Assam, India) to respective shipping address(s) provided by the user/customer/purchaser. As we endeavour to deliver our products across India, we partner with third party courier services providers viz. Delhivery / Blue Dart/ DTDC/ ShipRocket to effectuate delivery. Details of delivery partners will be provided to the users upon the purchased product being handed over to the delivery partner by Hnoss.
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A standard date of delivery shall be provided to the users in the order confirmation email. Users are to provide complete street address along with their pin code details at the time of placing the purchase order.
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Our orders are processed on weekdays i.e. from Monday to Saturday, excluding national or declared holidays.
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In case you book multiple products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible. Furthermore, we process to only one shipping address per order, therefore, in case, any customer places an order of several items to be shipped to different address(es), each address shall be treated as a separate order.
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Orders once confirmed cannot be edited/ modified/ or changed. However, We accept such requests for address change, made within 12 hours of placing the order or from order confirmation. For related concerns and queries, you may reach us at contacthnoss@gmail.com.
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Keeping in view the ease of delivery, our courier partners will make two (2) delivery attempts at the address specified by the user or customer, and thereafter if the order/ package remains undelivered, our courier partners will contact us regarding the said non-delivery and efforts will be made to contact the client again.
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We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable/ is unavailable in the same fabric or would take longer to deliver then, we will make proactive attempts to communicate the user about the delay, within 2 working days, on his/her registered mobile number or email address.
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Upon order confirmation, we provide the user a tracking number for the order via Email and SMS. Your orders can be conveniently tracked through the Online Tracking Facility on our website under “Track Order” in My Account section. You can also mail us at contacthnoss@gmail.com with your order details in case of further queries or concerns.
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In case of any delivery related concerns or disputes or if the package status is visible as non-deliverable, you are requested to contact our courier partners’ customer service numbers or reach out to them on the below mentioned websites-
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Blue Dart Express- https://www.bluedart.com/
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Delhivery- https://www.delhivery.com/
*Note that free shipping is applicable on orders and will be mentioned, if otherwise.